Summer reading, 2011
Thanks to the post Summer Reading, 2011 of Seth Godin, I’ve found a very good list of Summer Reading, 2011 : I’m glad to see that most of them are already on my Kindle. Here is some suggestions from...
View ArticleService Model Generation
my goal is to share and describe a service model generation canvas that intentionally parallels the visual layout of the BMGEN canvas, but that presents ideas I wrote about in my book, Service...
View ArticleMetrics are good … if you know when to ignore them
A manager has to know when to ignore a precise number. “He has to know that ‘larger’ and ‘smaller,’ ‘earlier’ and ‘later,’ ‘up’ and ‘down’ are quantitative terms and often more accurate, indeed more...
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